Returns & Exchanges

At Big Reuse, we want you to be completely satisfied with your sustainable home finds. If a product doesn't meet your needs, you can initiate a return within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop off the package at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.